I came here today to explain something that happened to me not many days ago. It is common to affiliate with online services. At least I do it regularly if it’s free, and it suits me, I’ll end up subscribing. What had never happened to me before was being charged for a service that was supposed to be free. Well, I’ll explain, I went to my bank account and I thought something didn’t add up. I immediately went to check the bank statement and found a charge made out to Tabnotespay. Which caused me a great deal of surprise because I had never heard of this entity. Increasingly intrigued by the situation, I went to investigate to try to understand what it was all about. It didn’t take much research to realize that Tabnotespay is just a platform to manage and collect payments for online services. And in the end, I realized that I was being charged for a service I had subscribed to and that it was only free while the trial period was running, and as soon as it expired it started charging automatically.
Then I went to the Tabnotespay website and easily found a section to make cancellations of services. It presented two options, one online and the other through a call.
Since I didn’t want to be charged again, I went straight to see how I could cancel that subscription.
Once there I went to the online section and was presented with a form with two sections with two fields to fill in each.
The first section was composed of a field for the credit card data (from which it was being charged) and one for the email. At least one of these two fields must be filled in here. In the next section, there are two other fields, one for the user name and one for the postal code. In total, only two pieces of information are required, and one of them is mandatory in the first section.
With regard to the cancellation by phone, in the section dedicated to this purpose, we are presented with a new form, but this time to send a message to the customer service. And only at the bottom of the page will you find the contact to make the call.
I hope that my experience has helped you and that in the end, we will be more and more careful with the kind of subscriptions we end up doing almost without thinking.